Privacy Policy

Effective Date: February 2023

At Neue Beaute Co, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and billing/shipping details
Payment information (processed securely through our payment providers — we do not store your credit card details)
Order history and account preferences
Information collected through cookies, analytics tools, and tracking pixels (e.g. Google Analytics, Meta Pixel, Klaviyo)
Any details you provide when contacting us (such as through email or live chat)

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your purchases, account, or support requests
Send you marketing emails (only if you’ve opted in — you can unsubscribe anytime)
Improve our website, products, and services through analytics
Comply with legal obligations and fraud prevention

3. Sharing Your Information

We respect your privacy and will never sell your information.
We may share your personal information with trusted third parties for the purposes above, including:

Payment processors and financial institutions
Shipping and logistics partners
Marketing and analytics service providers
IT and website hosting providers
Government agencies if legally required

4. Cookies & Tracking

Our website uses cookies and tracking technologies to improve your experience and support our services.

What Are Cookies?
Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and enhance your browsing.
Types of Cookies We Use
- Essential Cookies: Necessary for site functionality (e.g. shopping cart, checkout).
- Performance Cookies: Collect anonymous data on how visitors use our site (e.g. Google Analytics).
- Marketing Cookies: Used to deliver personalised advertising through trusted partners (e.g. Meta Pixel, Klaviyo).
Managing Cookies
You can manage or disable cookies through your browser settings. Please note, some site functions may not work properly if you disable cookies.
Third‑Party Tracking
We may use third‑party services (such as Google Analytics, Meta Pixel, and Klaviyo) that collect information about your browsing activity to help us improve our services and deliver relevant marketing.

By continuing to use our website, you consent to the use of cookies and tracking as described here.

5. Storing & Protecting Your Information

We take reasonable steps to secure your personal information against loss, misuse, and unauthorised access.

Personal data is stored securely within Australia or trusted international providers who comply with privacy standards.
Access is restricted to authorised personnel only.

6. Your Rights

Under Australian privacy law, you have the right to: