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Effective Date: February 2023

Welcome to Neue Beaute Co. These Terms & Conditions set out the rules for using our website and purchasing from us. By accessing our site or placing an order, you agree to these Terms. Please read them carefully.

1. General Information

• This website is operated by Neue Beaute Co (“we”, “us”, “our”).

• Our online store offers beauty, skincare, and haircare products for retail purchase.

• By visiting our site and/or purchasing something from us, you agree to comply with these Terms & Conditions.

2. Applicable Law

Neue Beaute Co is created and controlled in New South Wales, Australia. Your use of this website and all purchases will be governed by and construed in accordance with the laws of the State of New South Wales and the Commonwealth of Australia and the parties irrevocably submit to the non-exclusive jurisdiction of the Courts in the State of New South Wales and the Commonwealth of Australia. If you access this website outside Australia, you are responsible for ensuring that you comply with the laws of your country.

3. Eligibility

• To be eligible to purchase on this website, orders can only be placed by persons with capacity to enter into a contract. By offering to purchase goods, you represent that you are over the age of either 18 or 21, as legislated in your State of residence; or, alternatively, that you have consent from a parent or guardian to effect a purchase.

• By placing an order, you confirm that all information you provide is true and accurate.

4. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) and include GST for Australian orders.

• International orders are GST‑free, though customers may be responsible for import duties or taxes in their country.

• We reserve the right to update prices at any time without prior notice.

• Payments are processed securely through our authorised payment providers. We do not store your credit card details.

5. Orders & Availability

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order if:

  • The product is unavailable

  • There is a pricing or product description error

  • Fraudulent or suspicious activity is suspected

• If we cancel your order, you will be notified and refunded in full.

6. Shipping & Delivery

• We ship Australia‑wide and internationally using trusted courier and postal services.

• Shipping times may vary depending on location and are provided as estimates only.

• We are not responsible for delays outside our control (e.g. customs, postal delays).

• International customers are responsible for any customs duties, taxes, or import fees.

• We accept no liability in instances where an incorrect delivery address was provided or where you fail to collect the products from the delivery address which you specified. You will assume the risk for the products once they have been delivered to the address which you specified during the ordering process.

• See our Shipping & Delivery Policy for more details.

7. Returns & Refunds

• We want you to be happy with your purchase. Please read our Returns & Refunds Policy for full details.

• Generally, we do not accept returns for change of mind, but we will provide a refund or replacement if your item is faulty, damaged, or incorrect.

8. Product Information & Use

• While we take care to provide accurate product descriptions and images, slight variations may occur.

• Our beauty and skincare products are for external use only.

• Information provided on our website is for general purposes and should not replace professional advice. It is the responsibility of the consumer to, carefully, check the ingredients list of each product to avoid any possible reactions and to patch‑test products before use.

9. Price Errors

In the event of price errors such as incorrectly priced items or items with no price, we reserve the right to make the necessary corrections to your order. This may include the removal of the incorrectly priced item from your order.

10. Colour Swatches

Variables such as your device settings and the type of device (mobile and stationary) that you are using to view our website will affect the colour displays. Whilst we make every effort to produce and to make available high quality and authentic colour swatches, we cannot guarantee accuracy and recommend that you seek further clarity through other means such as, for example, beauty blogs.

11. Product Reviews

Reviews are a constructive, honest assessment of a product. We reserve the right to not publish reviews that are written in inappropriate language. If you do submit a review, you irrevocably and free from any royalties authorise us to use, publish, and reproduce your review.

12. Industry Discounts

• Industry discounts apply to individuals who qualify for and meet the corresponding conditions. Industry discounts do not apply to discounted items or bundles.
• Neue Beaute Co, at its sole discretion, determines the level of discount and it reserves the right , at any point in time, to cancel or change the percentage that applies to the various categories of industry discounts.

13. Intellectual Property

• The content on this website, including but not limited to design, layout, appearance, text, icons, and images is owned by or licensed to Neue Beaute Co.
• All content is subject to Australian and International Copyright laws and is the property of either Neue Beaute Co or its business partners/suppliers.

• Any use of the website in an unlawful manner is strictly prohibited. This includes copying, selling or making use of this website in parts or in its entirety in any manner for any commercial purpose without prior written consent.

14. Limitation of Liability

• To the maximum extent permitted by Australian law, Neue Beaute Co, its directors, employees, affiliates, and agents shall not be liable for any loss, damage, or injury arising out of or in connection with your use of this website or any products purchased through it.
• This includes, but is not limited to, any direct, indirect, incidental, punitive, or consequential damages such as loss of profits, revenue, savings, data, or replacement costs, regardless of the legal basis (contract, tort, or otherwise), even if we have been advised of the possibility of such damages.
• Our total liability to you for any claim related to your use of the site or any product shall be limited to the amount you paid for the product or service in question.

15. Privacy & Cookies

• We respect your privacy. Please see our Privacy Policy for details on how we collect and handle your personal information.

• Our site uses cookies to improve your shopping experience. By using our website, you agree to our use of cookies as outlined in our Privacy Policy.

16. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our website will be uninterrupted, timely, secure, or error-free.

While we make reasonable efforts to provide accurate and up-to-date information, we do not warrant that any content made available on this site is accurate, complete, reliable, current, or free from errors.

All services, content, and products available through this site are provided “as is” and “as available”, without any express or implied warranties of any kind. Your use of this website and its content is at your own risk.

17. Indemnity

You agree to indemnify, defend, and hold harmless Neue Beaute Co, our directors, employees, service providers, and affiliates from any claim, demand, loss, liability, or expense (including legal fees) made by any third party due to or arising out of:

• your use of this website,

• your breach of these Terms & Conditions,

• or your violation of any law or the rights of a third party.

18. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that part shall be deemed removed, but the remainder of the Terms will remain in full force and effect.

19. No Waiver

Our failure to enforce any provision of these Terms & Conditions at any time does not waive our right to enforce it in the future. Any waiver must be given in writing to be valid.

20. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: hello@neuebeauteco.com

Address:
Attn: Terms of Use
Neue Beaute Co
PO Box 255
Mount Kuring-gai NSW 2080